The following General Conditions of Sale govern the offer and sale of products on the website www.naturerbe.it.
All products ordered and purchased on the Web site www.naturerbe.it are directly sold by ALTHEA SRL
LOC. VALLE ZANCATI SNC
03018 PALIANO FR
TAX CODE AND VAT NUMBER 01917970608
For further information please call ALTHEA SRL at the Customer Service helpline 0775 538904.
1. Our sales policy
The Seller engages in the sale of its products and electronic commerce exclusively towards final users who are “consumers”. A “consumer” is any natural person acting for purposes not related to the commercial, business or professional activity he or she might perform. If you are not a “consumer”, please contact our sales network at the contact numbers. According to our sales policy, the Seller reserves the right not to process orders from anyone other than the “consumer” or, anyway, orders which do not comply with the sales policy. These General Conditions of Sale only govern the bidding, sending and acceptance process of purchase orders for products between naturerbe.it users and the Seller.
2. How to perfect a contract
In order to perfect a contract to purchase one or more products on naturerbe.it you must fill in the order form in electronic format (purchase proposal) and send it to the Seller, online or via fax at the above mentioned numbers, following the relevant instructions. At the ordering, the consumer shall read and accept these Sales Conditions and the informative report regarding the Legislative Decree 196/2003. The essential components and characteristics of each ordered product and the relevant price (including all applicable taxes or levies) are stated in the order. Here follow the methods of payment allowed: Cash on delivery, Bank transfer paid in advance or Credit card payment. In case of early bank transfer, bank details will be supplied directly to Customer Service at confirmation of order and shipping will be made when sum is accredited by bank. In case of payment by credid card, the transaction takes place safely through a third party (Banco di Sardegna – Numera spa). The vendor will not know card details that are communicated to the authorised bank mentioned by SSL cipher system. At the moment of order you will automatically be referred to the credit card company that will ask to insert necessary data for the transaction. You will then receive confirmation of payment. For further information please consult the sites www.numera.it and www.bancodisardegna.it.
At the ordering, customers will also receive all the information regarding the delivery methods for the purchased products, as well as shipping and delivery costs. The contract is concluded when the Seller, after receiving your order form online or via fax and after verifying the correctness of your order data, sends you the confirmation that the contract has been concluded at the e-mail address or at the fax number you have indicated. Before proceeding with the product purchase, by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and the Privacy Informative Report. Without confirming having read and accepted the afore mentioned documents it is not possible to forward the order. The order form will be stored in our database for the time lapse needed to process orders and anyway as envisaged by the law. The language available to draw up the contract with the Seller is Italian. When the contract is concluded, ALTHEA SRL will manage your purchase order. The Seller is entitled not to process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in case of unavailability of products.
In these cases we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products featured on naturerbe.it are no longer available or not in sale at the time of your last access to the Web site or at the sending of the order form, the Seller shall notify you promptly and, anyway, within thirty (30) days from the day following that on which you sent your order to the Seller, the unavailability of the ordered products. If the order form has already been sent and the price has already been paid, the Seller shall refund you the advanced amount. With the transmission of the order form, you unconditionally accept and undertake to observe in dealing with the Seller, these General Conditions of Sale. If you do not agree with any of the terms in the General Conditions of Sale, please do not submit your order form for the purchase of products on naturerbe.it. By submitting the order form you confirm that you understand and accept the General Conditions of Sale and any additional information contained in naturerbe.it.
3. Guarantees and commodity prices
All products offered on sales on naturerbe.it are quality products granted by the Manufacturer. The essential characteristics of each product are shown on the Web site naturerbe.it within each product sheet. The Seller, in case of assertion of your withdrawal right, has the right not to accept returned products whose essential and qualitative characteristics have been altered or which have been damaged.
In order to perform the payment of the product prices and the relevant shipping costs you can follow one of the methods stated in the order form: Cash on delivery – Bank transfer paid in advance – Credit card payment.
5. Shipment and delivery of products
As regards Shipments, ALTHEA SRL delivers all over Italy with no difference in the Transportation Cost, fees vary only according to the order amount. Please read carefully the content of the order confirmation, whereby shipment times and costs will be specified once again. For the delivery in the Islands, the delivery usually takes one additional day.
6. Customer Service
For any information you can contact our Sales and Administrative Customer Services. You can contact the Customer Service via email or at the Customer Service helpline.
7. Withdrawal right
You are entitled to withdraw from the contract drawn up with the Seller, with no penalty and without specifying the reason, within ten (10) working days, starting from the date of receipt of the products purchased on naturerbe.it, according to the procedures envisaged by Article 64 and subsequent articles of the Legislative Decree 206/05. It is not possible, instead, to change a product with another one. In order to withdraw from the contract, you have to use the Return Form to be requested at the Customer Service. In this case, you shall return the products to the Seller, delivering them to the courier for the shipment within ten (10) working days starting from the date of receipt of the products. The only fees that you have to pay are those related to the return of the purchased products only if you decide to use a courier different from the one indicated by the Seller in the Return Form. If, instead, you decide to use the courier specified by the Seller, the product return expenses will be paid by the Company.
The Withdrawal Right, besides from the compliance with the terms and methods described above, is deemed as properly asserted, if the following conditions are also respected:
a) The Return Form shall be filled in correctly and forwarded to the Seller within ten (10) working days starting from the receipt of products;
b) products and packages must be perfectly intact;
c) products must be returned to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept a single order returned and delivered at different times;
d) returned items must be delivered to the carrier within ten (10) working days from the date you received the products.
If the Withdrawal Right is asserted following the procedures and time limits as stated herein, the Seller shall refund the amounts paid for the purchase of products. The amounts will be refunded to you in the shortest time possible and, anyway, within thirty (30) days from the date in which the Seller has acknowledged the assertion of your withdrawal right, we will activate the refund procedures, once the right execution of the afore mentioned terms and condition has been ascertained.
If the procedures and terms for the assertion of your withdrawal right have not been followed, as specified in this section, you will not be entitled to reimbursement of sums already paid to the Seller; but you get back, at your own expenses, the products in the state they were returned to the Seller. Otherwise, Seller may retain the products in addition to sums already paid for their purchase.
8. Timing and procedures for reimbursement
After the return of products, the Seller ascertains their compliance with the conditions and terms stated in paragraph 7. If the verification is completed successfully, the Seller shall send you via e-mail, a confirmation of acceptance of returned products.
Whatever the mode of payment you used, the refund is activated by the Seller in the shortest time possible and no later than thirty (30) days from the date on which the Seller is aware of the exercise of your right of cancellation after verification of proper performance of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of sums due for their purchase, the refund of amounts, in the event of exercise of the right of withdrawal, will be executed the by Seller, in any case, against those who made the payment.
The Seller designates as shipper in charge of the return of products, the courier that has an agreement with ALTHEA srl at the drawing up of the Contract. Through the Courier, you can return the products to the Seller for free, using the pre-printed sticker enclosed in the package containing the products. This method allows the Seller to pay the shipment costs and to verify, at anytime, where each parcel is located. If you decide to assign the restitution of the products to a courier which is different from the one indicated by the Seller, you will pay the shipments costs, and you will bear the liability in case of loss or damage to the products.
10. Governing law and dispute resolution
The General Conditions of Sales are governed by the Italian law and, in particular, by the legislative decree dated 6th September 2005 n. 206, on the consumption code, with specific reference to the regulations on contracts by remote sales and by the legislative decree dated 9th April 2003 n. 70 on certain e-trading issues. In case of disputes between the Seller and any final user, arising from the General Conditions of Sale, the Seller grants, from now on, that he shall fully agree and accept to resort to an institutional Justice of the Peace chosen by the Consumer.
11. Edit and update
The General Conditions of Sales may be amended from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on naturerbe.